{"id":2340,"date":"2025-07-21T20:50:36","date_gmt":"2025-07-21T20:50:36","guid":{"rendered":"https:\/\/www.fontumi.co\/iagents\/?post_type=epkb_post_type_1&#038;p=2340"},"modified":"2025-07-22T20:57:48","modified_gmt":"2025-07-22T20:57:48","slug":"2-1-conceptos-basicos","status":"publish","type":"epkb_post_type_1","link":"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=2-1-conceptos-basicos","title":{"rendered":"2.1 Conceptos b\u00e1sicos"},"content":{"rendered":"\n\t\t<div id=\"eckb-article-page-container-v2\" class=\"eckb-article-page-content-counter eckb-article-page--sticky-nav eckb_ap_active_theme_sparkai \" data-mobile_breakpoint=\"768\">    \t\t\t\t<a href=\"#eckb-article-content\" class=\"eckb-skip-link eckb-screen-reader-text\">Saltar al contenido principal<\/a>   <div id=\"eckb-article-header\" >\n\t\t<div id=\"epkb-ml__module-search\" class=\"epkb-ml__module \">   \n\t\t\t<!-- Modern Search Layout -->\n\t\t\t<div id=\"epkb-ml-search-modern-layout\">    \t\t<h3 class=\"epkb-ml-search-title\">Centro de ayuda<\/h3>   \t\t\t\t<form id=\"epkb-ml-search-form\" class=\"epkb-ml-search-input-height--large\" method=\"get\" onsubmit=\"return false;\" data-collection-id=\"1\" data-collection-token=\"0dfd5fde46\">\n\t\t\t\t<input type=\"hidden\" id=\"epkb_kb_id\" value=\"1\" >\n\n\t\t\t\t<!-- Search Input Box -->\n\t\t\t\t<div id=\"epkb-ml-search-box\">\n\t\t\t\t\t<input class=\"epkb-ml-search-box__input\" type=\"text\" name=\"s\" value=\"\" aria-label=\"Buscar en la documentaci\u00f3n...\" placeholder=\"Buscar en la documentaci\u00f3n...\" aria-controls=\"epkb-ml-search-results\" >\n\t\t\t\t\t<button class=\"epkb-ml-search-box__btn\" type=\"submit\">\n                        <span class=\"epkbfa epkbfa-search epkbfa-ml-search-icon\"><\/span>\n                        <span class=\"epkbfa epkbfa-spinner epkbfa-ml-loading-icon\"><\/span>\n                    <\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Search Results -->\n\t\t\t\t<div id=\"epkb-ml-search-results\" aria-live=\"polite\"><\/div>\n\t\t\t<\/form>\n\t\t<\/div>  \n\t\t<\/div>  <\/div>\n\t\t\t<div id=\"eckb-article-body\">  <div id=\"eckb-article-left-sidebar\" >\n\t\t<section id=\"epkb-sidebar-container-v2\" class=\"epkb-sidebar--reset epkb-sidebar--medium-shadow epkb-sidebar--slim-scrollbar  eckb_ap_active_theme_sparkai\" aria-label=\"Side menu\">\n\n\t\t\t<ul class=\"epkb-sidebar__cat-container\">            \n\t\t\t\t\t<li id=\"epkb-top-cat-id-90\" class=\"epkb-sidebar__cat__top-cat\">                \n\t\t<div class=\"epkb-sidebar__cat__top-cat__heading-container   sidebar_section_divider\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t<div class=\"epkb-sidebar__heading__inner\">\n\n\t\t\t\t<!-- CATEGORY ICON -->\n\t\t\t\t<div class=\"epkb-sidebar__heading__inner__name\">\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-sidebar__heading__inner__cat-name\"  style=\"font-size:18px;\" >1. Introducci\u00f3n<\/h2>\n\t\t\t\t<\/div>\n\n\n\t\t\t\t<!-- CATEGORY DESC --> \t\t\t<\/div>\n\t\t<\/div>        \n\t\t<div class=\"epkb-sidebar__cat__top-cat__body-container\"  style=\"font-size:16px;\" >  \n\t\t<ul class=\"epkb-sidebar__body__main-cat epkb-articles eckb-articles-ordering\"  style=\"padding-left: 10px;\" > \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2310\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=1-1-que-es-fontumi-iagents\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2310\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >1.1 \u00bfQu\u00e9 es Fontumi iAgents?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2327\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=1-2-caracteristicas-principales\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2327\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >1.2 Caracter\u00edsticas principales<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2331\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=1-3-beneficios-clave\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2331\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >1.3 Beneficios clave<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2333\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=1-4-por-que-elegir-fontumi-iagents\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2333\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >1.4 \u00bfPor qu\u00e9 elegir Fontumi iAgents?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2335\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=1-5-como-funciona\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2335\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >1.5 \u00bfC\u00f3mo funciona?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t<\/div>    \t\t\t\t\t<\/li>                \n\t\t\t\t\t<li id=\"epkb-top-cat-id-91\" class=\"epkb-sidebar__cat__top-cat\">                \n\t\t<div class=\"epkb-sidebar__cat__top-cat__heading-container   sidebar_section_divider\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t<div class=\"epkb-sidebar__heading__inner\">\n\n\t\t\t\t<!-- CATEGORY ICON -->\n\t\t\t\t<div class=\"epkb-sidebar__heading__inner__name\">\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-sidebar__heading__inner__cat-name\"  style=\"font-size:18px;\" >2. Primeros pasos<\/h2>\n\t\t\t\t<\/div>\n\n\n\t\t\t\t<!-- CATEGORY DESC --> \t\t\t<\/div>\n\t\t<\/div>        \n\t\t<div class=\"epkb-sidebar__cat__top-cat__body-container\"  style=\"font-size:16px;\" >  \n\t\t<ul class=\"epkb-sidebar__body__main-cat epkb-articles eckb-articles-ordering\"  style=\"padding-left: 10px;\" > \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2340\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=2-1-conceptos-basicos\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2340\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >2.1 Conceptos b\u00e1sicos<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2342\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=2-2-como-se-cobra-este-servicio\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2342\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >2.2 \u00bfComo se cobra este servicio?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2496\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=2-3-terminologia-clave\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2496\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >2.3 Terminolog\u00eda clave<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t<\/div>    \t\t\t\t\t<\/li>                \n\t\t\t\t\t<li id=\"epkb-top-cat-id-92\" class=\"epkb-sidebar__cat__top-cat\">                \n\t\t<div class=\"epkb-sidebar__cat__top-cat__heading-container   sidebar_section_divider\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t<div class=\"epkb-sidebar__heading__inner\">\n\n\t\t\t\t<!-- CATEGORY ICON -->\n\t\t\t\t<div class=\"epkb-sidebar__heading__inner__name\">\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-sidebar__heading__inner__cat-name\"  style=\"font-size:18px;\" >3. Descripci\u00f3n general<\/h2>\n\t\t\t\t<\/div>\n\n\n\t\t\t\t<!-- CATEGORY DESC --> \t\t\t<\/div>\n\t\t<\/div>        \n\t\t<div class=\"epkb-sidebar__cat__top-cat__body-container\"  style=\"font-size:16px;\" >  \n\t\t<ul class=\"epkb-sidebar__body__main-cat epkb-articles eckb-articles-ordering\"  style=\"padding-left: 10px;\" > \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2344\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-1-que-es-un-asistente-de-voz-ia\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2344\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.1 \u00bfQu\u00e9 es un asistente de voz IA?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2352\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-2-avisos-del-sistema\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2352\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.2 Avisos del sistema<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2355\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-3-creacion-y-edicion-de-un-asistente-de-ia\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2355\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.3 Creaci\u00f3n y edici\u00f3n de un asistente de IA<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2361\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-4-mensaje-inicial-y-audio\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2361\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.4 Mensaje inicial y audio<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2369\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-5-herramientas-y-funciones\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2369\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.5 Herramientas y funciones<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2374\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-6-seleccion-de-acento-y-clonar-mi-voz\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2374\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.6 Selecci\u00f3n de acento y clonar mi voz<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2376\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-7-herramientas-personalizadas-de-mitad-de-llamada\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2376\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.7 Herramientas personalizadas de mitad de llamada<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2381\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-8-efectos-de-fondo\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2381\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.8 Efectos de fondo<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2386\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-9-programacion-de-citas-en-cal-com\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2386\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.9 Programaci\u00f3n de citas en Cal.com<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2392\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-10-primera-prueba-a-tu-asistente-ia\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2392\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.10 Primera prueba a tu asistente IA<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t<\/div>    \t\t\t\t\t<\/li>                \n\t\t\t\t\t<li id=\"epkb-top-cat-id-93\" class=\"epkb-sidebar__cat__top-cat\">                \n\t\t<div class=\"epkb-sidebar__cat__top-cat__heading-container   sidebar_section_divider\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t<div class=\"epkb-sidebar__heading__inner\">\n\n\t\t\t\t<!-- CATEGORY ICON -->\n\t\t\t\t<div class=\"epkb-sidebar__heading__inner__name\">\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-sidebar__heading__inner__cat-name\"  style=\"font-size:18px;\" >4. N\u00fameros de tel\u00e9fono DID y SIP Trunk<\/h2>\n\t\t\t\t<\/div>\n\n\n\t\t\t\t<!-- CATEGORY DESC --> \t\t\t<\/div>\n\t\t<\/div>        \n\t\t<div class=\"epkb-sidebar__cat__top-cat__body-container\"  style=\"font-size:16px;\" >  \n\t\t<ul class=\"epkb-sidebar__body__main-cat epkb-articles eckb-articles-ordering\"  style=\"padding-left: 10px;\" > \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2394\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=4-1-numeros-de-telefono-did\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2394\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >4.1 N\u00fameros de tel\u00e9fono DID<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2396\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=4-2-compra-y-gestion-de-numeros-did\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2396\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >4.2 Compra y gesti\u00f3n de n\u00fameros DID<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2398\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=4-3-precios-y-regiones-did\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2398\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >4.3 Precios y regiones DID<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2400\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=4-4-capacidades-de-sms\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2400\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >4.4 Capacidades de SMS<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2403\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=4-5-asignar-numero-did-a-mi-asistente-ia\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2403\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >4.5 Asignar n\u00famero DID a mi asistente IA<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t<\/div>    \t\t\t\t\t<\/li>                \n\t\t\t\t\t<li id=\"epkb-top-cat-id-94\" class=\"epkb-sidebar__cat__top-cat\">                \n\t\t<div class=\"epkb-sidebar__cat__top-cat__heading-container   sidebar_section_divider\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t<div class=\"epkb-sidebar__heading__inner\">\n\n\t\t\t\t<!-- CATEGORY ICON -->\n\t\t\t\t<div class=\"epkb-sidebar__heading__inner__name\">\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-sidebar__heading__inner__cat-name\"  style=\"font-size:18px;\" >5. Llamadas entrantes y salientes<\/h2>\n\t\t\t\t<\/div>\n\n\n\t\t\t\t<!-- CATEGORY DESC --> \t\t\t<\/div>\n\t\t<\/div>        \n\t\t<div class=\"epkb-sidebar__cat__top-cat__body-container\"  style=\"font-size:16px;\" >  \n\t\t<ul class=\"epkb-sidebar__body__main-cat epkb-articles eckb-articles-ordering\"  style=\"padding-left: 10px;\" > \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2405\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-1-descripcion-general-de-llamadas-entrantes\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2405\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.1 Descripci\u00f3n general de llamadas entrantes<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2407\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-2-aprovisionamiento-y-gestion-de-numeros-de-telefono\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2407\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.2 Aprovisionamiento y gesti\u00f3n de n\u00fameros de tel\u00e9fono<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2409\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-3-configuracion-del-asistente-de-entrada\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2409\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.3 Configuraci\u00f3n del Asistente de entrada<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2411\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-4-informacion-sobre-llamadas-entrantes\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2411\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.4 Informaci\u00f3n sobre llamadas entrantes<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2416\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-5-descripcion-general-de-llamadas-salientes\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2416\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.5 Descripci\u00f3n general de llamadas salientes<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2421\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-6-creacion-y-gestion-de-campanas\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2421\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.6 Creaci\u00f3n y gesti\u00f3n de campa\u00f1as<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2423\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-7-identificacion-y-manejo-de-llamadas\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2423\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.7 Identificaci\u00f3n y manejo de llamadas<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2425\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-8-manejo-del-correo-de-voz\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2425\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.8 Manejo del correo de voz<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2427\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-9-guiones-y-avisos-para-ventas-o-cobros\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2427\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.9 Guiones y avisos para ventas o cobros<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2429\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-10-campanas-llamadas-masivas\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2429\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.10 Campa\u00f1as llamadas masivas<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t<\/div>    \t\t\t\t\t<\/li>                \n\t\t\t\t\t<li id=\"epkb-top-cat-id-95\" class=\"epkb-sidebar__cat__top-cat\">                \n\t\t<div class=\"epkb-sidebar__cat__top-cat__heading-container   sidebar_section_divider\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t<div class=\"epkb-sidebar__heading__inner\">\n\n\t\t\t\t<!-- CATEGORY ICON -->\n\t\t\t\t<div class=\"epkb-sidebar__heading__inner__name\">\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-sidebar__heading__inner__cat-name\"  style=\"font-size:18px;\" >6. Flujos, automatizaci\u00f3n y API<\/h2>\n\t\t\t\t<\/div>\n\n\n\t\t\t\t<!-- CATEGORY DESC --> \t\t\t<\/div>\n\t\t<\/div>        \n\t\t<div class=\"epkb-sidebar__cat__top-cat__body-container\"  style=\"font-size:16px;\" >  \n\t\t<ul class=\"epkb-sidebar__body__main-cat epkb-articles eckb-articles-ordering\"  style=\"padding-left: 10px;\" > \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2431\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-1-conceptos-basicos-de-escritura-de-indicaciones\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2431\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.1 Conceptos b\u00e1sicos de escritura de indicaciones<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2436\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-2-insercion-de-bases-de-conocimiento\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2436\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.2 Inserci\u00f3n de bases de conocimiento<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2438\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-3-manejo-de-interrupciones-y-sensibilidad-del-habla\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2438\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.3 Manejo de interrupciones y sensibilidad del habla<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2440\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-4-soporte-de-idioma-y-acento\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2440\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.4 Soporte de idioma y acento<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2447\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-5-descripcion-general-de-costos\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2447\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.5 Descripci\u00f3n general de costos<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2455\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-6-desglose-de-precios\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2455\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.6 Desglose de precios<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2460\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-7-alquiler-de-numeros-did-y-precios-llamadas\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2460\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.7 Alquiler de n\u00fameros DID y precios llamadas<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2465\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-8-integracion-sip\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2465\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.8 Integraci\u00f3n SIP<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2469\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-9-descripcion-general-de-la-automatizacion-sin-codigo\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2469\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.9 Descripci\u00f3n general de la automatizaci\u00f3n sin c\u00f3digo<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2471\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-10-webhook-y-api\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2471\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.10 Webhook y API<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2473\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-11-integraciones-de-sistemas-telefonicos\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2473\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.11 Integraciones de sistemas telef\u00f3nicos<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2475\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-12-problemas-de-voz-y-respuesta\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2475\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.12 Problemas de voz y respuesta<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2477\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-13-problemas-de-facturacion-y-creditos\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2477\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.13 Problemas de facturaci\u00f3n y cr\u00e9ditos<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2479\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-14-problemas-de-calidad-de-las-llamadas\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2479\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.14 Problemas de calidad de las llamadas<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2481\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-15-problemas-de-comportamiento-de-la-ia\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2481\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.15 Problemas de comportamiento de la IA<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-hide-elem article-on-active-bold\" id=\"sidebar_link_2485\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-16-plataforma-nocode-para-automatizacion\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2485\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.16 Plataforma NoCODE para automatizaci\u00f3n<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-show-all-articles\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t<span class=\"epkb-show-text\">\t\t\t\t\t\tShow Remaining Articles (1)\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"epkb-hide-text epkb-hide-elem\">Contraer art\u00edculos<\/span>\n\t\t\t\t<\/li>                    \n\t\t<\/ul> \t\t<\/div>    \t\t\t\t\t<\/li>                \n\t\t\t<\/ul>\n\n\t\t<\/section>        <\/div>\n\t\t        <article id=\"eckb-article-content\" tabindex=\"-1\" data-article-id=\"2340\" >                        <div id=\"eckb-article-content-header-v2\" ><div id=\"eckb-article-content-header-row-1\"><div class=\"eckb-article-content-header-row-left-group\"><div id=\"eckb-article-back-navigation-container\"><div class=\"eckb-navigation-back  \"  style=\"margin-top: 4px; margin-right: 15px; margin-bottom: 4px; margin-left: 4px;\" ><div tabindex=\"0\" class=\"eckb-navigation-button\"  style=\"padding-top: 10px; padding-right: 15px; padding-bottom: 10px; padding-left: 15px; color: #ffffff; background-color: #c006d8; font-size:14px;border-radius: 3px; border-style: solid; border-width: 1px; border-color: #c006d8;\"  onclick=\"history.go(-1);\" >&lt; Todos los temas<\/div><\/div><\/div><div id=\"eckb-article-content-breadcrumb-container\">\n\t<div class=\"eckb-breadcrumb\"  style=\"padding-top: 0px; padding-right: 4px; padding-bottom: 0px; padding-left: 4px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size:14px;\" >    \t\t<nav class=\"eckb-breadcrumb-outline\" aria-label=\"Migas de pan\">\n\t\t\t<ul class=\"eckb-breadcrumb-nav\">       <li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><a tabindex=\"0\" href=\"https:\/\/www.fontumi.co\/iagents\/?page_id=2182\"><span  style=\"color: #c006d8;\"  >Principal<\/span><\/a><span class=\"eckb-breadcrumb-link-icon ep_font_icon_right_arrow\" aria-hidden=\"true\"><\/span>\t<\/span><\/li><li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><a tabindex=\"0\" href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1_category=2-primeros-pasos\"><span  style=\"color: #c006d8;\"  >2. Primeros pasos<\/span><\/a><span class=\"eckb-breadcrumb-link-icon ep_font_icon_right_arrow\" aria-hidden=\"true\"><\/span>\t<\/span><\/li><li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><span aria-current=\"page\" style=\"color: #c006d8;\"  >2.1 Conceptos b\u00e1sicos<\/span>\t<\/span><\/li>\t\t\t<\/ul>\n\t\t<\/nav>\n\n\t<\/div>          <\/div><\/div><\/div><\/div><div id=\"eckb-article-content-body\" ><p>Aprenda los componentes fundamentales de Fontumi.ai, incluidos los mensajes del sistema, las voces y los asistentes de IA.<\/p>\n<p>Bienvenido a los fundamentos de Fontumi.ai. Aqu\u00ed, exploramos los componentes esenciales que necesita comprender antes de configurar su asistente de IA y sus llamadas.<\/p>\n<h5>\ud83e\udde0 1. Aviso del sistema y mensaje inicial<\/h5>\n<h5>\ud83e\uddfe Indicador del sistema<\/h5>\n<p>El \u00abcerebro\u00bb de tu asistente de IA. Escribes un conjunto de instrucciones breves (o extensas) que gu\u00edan el comportamiento y el tono de voz del asistente. Esto incluye cualquier informaci\u00f3n comercial importante, descargos de responsabilidad o c\u00f3mo desea que la IA maneje los casos extremos.<br \/>\nPor ejemplo: \u201cUsted es un asistente telef\u00f3nico \u00fatil para la empresa XYZ, saluda de manera amable, confirma la informaci\u00f3n de la persona que llama, etc.\u201d<\/p>\n<h5>\ud83d\udcac Mensaje inicial<\/h5>\n<p>Lo primero que dice la IA. Generalmente breve, como: \u201c\u00a1Hola, gracias por llamar a la empresa XYZ!\u201d<\/p>\n<h5>\ud83c\udf99\ufe0f 2. Voces<\/h5>\n<p>Fontumi.ai se integra con las voces de ElevenLabs para lograr un habla con un sonido natural. Puedes clonar tu propia voz proporcionando muestras de audio o elegir entre las voces integradas. Cada voz puede tener par\u00e1metros ajustables como velocidad del habla, uso de relleno o acento (si est\u00e1 disponible).<\/p>\n<h5>\ud83e\udde9 3. Poni\u00e9ndolo todo junto<\/h5>\n<p>Un asistente de IA se construye combinando un mensaje del sistema, un mensaje inicial y una voz elegida. Opcionalmente, puede agregar herramientas como:<\/p>\n<ul>\n<li>Transferir llamada<\/li>\n<li>Finalizar llamada<\/li>\n<\/ul>\n<p>Una vez configurado el asistente, lo asignas a un n\u00famero de tel\u00e9fono (para llamadas entrantes) o a una campa\u00f1a (para llamadas salientes).<\/p>\n<h5>\ud83d\ude80 Pr\u00f3ximos pasos<\/h5>\n<p>Aprenda c\u00f3mo funcionan los minutos de llamada y la facturaci\u00f3n para planificar su uso.<br \/>\nO bien, vaya a <strong>Descripci\u00f3n general de asistentes de IA<\/strong> para comenzar a crear su primer asistente.<\/p>\n<h5>\ud83d\udee0\ufe0f Empezando<\/h5>\n<p>Tu siguiente paso es explorar c\u00f3mo crear, probar y activar tu primer agente inteligente dentro del panel de control de Fontumi.ai.<\/p>\n<\/div><div id=\"eckb-article-content-footer\" ><\/div>\n\t\t        <\/article><!-- \/#eckb-article-content -->     <div id=\"eckb-article-right-sidebar\" >\n\t\t\t<div class=\"eckb-article-toc  eckb-article-toc--bmode-between eckb-article-toc-reset \"\t\t\t\t\n\t\t\t\tdata-offset=\"130\"\n\t\t\t\tdata-min=\"3\"\n\t\t\t\tdata-max=\"5\"\n\t\t\t\tdata-speed=\"300\"\n\t\t\t\tdata-exclude_class=\"\"\n\t\t\t\t><div class=\"eckb-article-toc__title\">Tabla de contenidos<\/div><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><!-- \/#eckb-article-body -->              <div id=\"eckb-article-footer\" ><\/div>\n\t\t<\/div><!-- \/#eckb-article-page-container-v2 -->\n\n\t\t<style id=\"eckb-article-styles\" type=\"text\/css\">@media only screen and (min-width:768px){#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-1,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-2,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-3,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-4,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-5{flex-direction:row;}}#eckb-article-content-header-row-1{margin-bottom:8px;}#eckb-article-content-header-row-1 .eckb-article-content-header-row-left-group,#eckb-article-content-header-row-1 .eckb-article-content-header-row-right-group{align-items:center;}#eckb-article-body .eckb-article-toc ul a.active{background-color:#c006d8;color:#ffffff;}#eckb-article-body .eckb-article-toc ul a:hover{background-color:#e1ecf7;color:#000000;}#eckb-article-body .eckb-article-toc__inner{border-color:#c006d8;font-size:14px !important;background-color:#fcfcfc;}#eckb-article-body .eckb-article-toc__inner a{color:#c006d8;font-size:14px !important;}#eckb-article-body .eckb-article-toc__title{color:#000000;font-size:15px !important;}<\/style>   ","protected":false},"excerpt":{"rendered":"<p>Saltar al contenido principal Centro de ayuda 1. Introducci\u00f3n 1.1 \u00bfQu\u00e9 es Fontumi iAgents? 1.2 Caracter\u00edsticas principales 1.3 Beneficios clave 1.4 \u00bfPor qu\u00e9 elegir Fontumi iAgents? 1.5 \u00bfC\u00f3mo funciona? 2. Primeros pasos 2.1 Conceptos b\u00e1sicos 2.2 \u00bfComo se cobra este servicio? 2.3 Terminolog\u00eda clave 3. Descripci\u00f3n general 3.1 \u00bfQu\u00e9 es un asistente de voz IA? [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"epkb_post_type_1_category":[91],"epkb_post_type_1_tag":[],"class_list":["post-2340","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-2-primeros-pasos"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>2.1 Conceptos b\u00e1sicos - Fontumi AI Voice now with WhatsApp AI Calls<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=2-1-conceptos-basicos\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2.1 Conceptos b\u00e1sicos - Fontumi AI Voice now with WhatsApp AI Calls\" \/>\n<meta property=\"og:description\" content=\"Saltar al contenido principal Centro de ayuda 1. 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