{"id":2369,"date":"2025-07-21T21:10:15","date_gmt":"2025-07-21T21:10:15","guid":{"rendered":"https:\/\/www.fontumi.co\/iagents\/?post_type=epkb_post_type_1&#038;p=2369"},"modified":"2025-07-22T21:07:47","modified_gmt":"2025-07-22T21:07:47","slug":"3-5-herramientas-y-funciones","status":"publish","type":"epkb_post_type_1","link":"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-5-herramientas-y-funciones","title":{"rendered":"3.5 Herramientas y funciones"},"content":{"rendered":"\n\t\t<div id=\"eckb-article-page-container-v2\" class=\"eckb-article-page-content-counter eckb-article-page--sticky-nav eckb_ap_active_theme_sparkai \" data-mobile_breakpoint=\"768\">    \t\t\t\t<a href=\"#eckb-article-content\" class=\"eckb-skip-link eckb-screen-reader-text\">Saltar al contenido principal<\/a>   <div id=\"eckb-article-header\" >\n\t\t<div id=\"epkb-ml__module-search\" class=\"epkb-ml__module \">   \n\t\t\t<!-- Modern Search Layout -->\n\t\t\t<div id=\"epkb-ml-search-modern-layout\">    \t\t<h3 class=\"epkb-ml-search-title\">Centro de ayuda<\/h3>   \t\t\t\t<form id=\"epkb-ml-search-form\" class=\"epkb-ml-search-input-height--large\" method=\"get\" onsubmit=\"return false;\" data-collection-id=\"1\" data-collection-token=\"0dfd5fde46\">\n\t\t\t\t<input type=\"hidden\" id=\"epkb_kb_id\" value=\"1\" >\n\n\t\t\t\t<!-- Search Input Box -->\n\t\t\t\t<div id=\"epkb-ml-search-box\">\n\t\t\t\t\t<input class=\"epkb-ml-search-box__input\" type=\"text\" name=\"s\" value=\"\" aria-label=\"Buscar en la documentaci\u00f3n...\" placeholder=\"Buscar en la documentaci\u00f3n...\" aria-controls=\"epkb-ml-search-results\" >\n\t\t\t\t\t<button class=\"epkb-ml-search-box__btn\" type=\"submit\">\n                        <span class=\"epkbfa epkbfa-search epkbfa-ml-search-icon\"><\/span>\n                        <span class=\"epkbfa epkbfa-spinner epkbfa-ml-loading-icon\"><\/span>\n                    <\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Search Results -->\n\t\t\t\t<div id=\"epkb-ml-search-results\" aria-live=\"polite\"><\/div>\n\t\t\t<\/form>\n\t\t<\/div>  \n\t\t<\/div>  <\/div>\n\t\t\t<div id=\"eckb-article-body\">  <div id=\"eckb-article-left-sidebar\" >\n\t\t<section id=\"epkb-sidebar-container-v2\" class=\"epkb-sidebar--reset epkb-sidebar--medium-shadow epkb-sidebar--slim-scrollbar  eckb_ap_active_theme_sparkai\" aria-label=\"Side menu\">\n\n\t\t\t<ul class=\"epkb-sidebar__cat-container\">            \n\t\t\t\t\t<li id=\"epkb-top-cat-id-90\" class=\"epkb-sidebar__cat__top-cat\">                \n\t\t<div class=\"epkb-sidebar__cat__top-cat__heading-container   sidebar_section_divider\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t<div class=\"epkb-sidebar__heading__inner\">\n\n\t\t\t\t<!-- CATEGORY ICON -->\n\t\t\t\t<div class=\"epkb-sidebar__heading__inner__name\">\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-sidebar__heading__inner__cat-name\"  style=\"font-size:18px;\" >1. Introducci\u00f3n<\/h2>\n\t\t\t\t<\/div>\n\n\n\t\t\t\t<!-- CATEGORY DESC --> \t\t\t<\/div>\n\t\t<\/div>        \n\t\t<div class=\"epkb-sidebar__cat__top-cat__body-container\"  style=\"font-size:16px;\" >  \n\t\t<ul class=\"epkb-sidebar__body__main-cat epkb-articles eckb-articles-ordering\"  style=\"padding-left: 10px;\" > \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2310\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=1-1-que-es-fontumi-iagents\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2310\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >1.1 \u00bfQu\u00e9 es Fontumi iAgents?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2327\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=1-2-caracteristicas-principales\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2327\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >1.2 Caracter\u00edsticas principales<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2331\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=1-3-beneficios-clave\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2331\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >1.3 Beneficios clave<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2333\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=1-4-por-que-elegir-fontumi-iagents\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2333\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >1.4 \u00bfPor qu\u00e9 elegir Fontumi iAgents?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2335\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=1-5-como-funciona\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2335\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >1.5 \u00bfC\u00f3mo funciona?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t<\/div>    \t\t\t\t\t<\/li>                \n\t\t\t\t\t<li id=\"epkb-top-cat-id-91\" class=\"epkb-sidebar__cat__top-cat\">                \n\t\t<div class=\"epkb-sidebar__cat__top-cat__heading-container   sidebar_section_divider\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t<div class=\"epkb-sidebar__heading__inner\">\n\n\t\t\t\t<!-- CATEGORY ICON -->\n\t\t\t\t<div class=\"epkb-sidebar__heading__inner__name\">\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-sidebar__heading__inner__cat-name\"  style=\"font-size:18px;\" >2. Primeros pasos<\/h2>\n\t\t\t\t<\/div>\n\n\n\t\t\t\t<!-- CATEGORY DESC --> \t\t\t<\/div>\n\t\t<\/div>        \n\t\t<div class=\"epkb-sidebar__cat__top-cat__body-container\"  style=\"font-size:16px;\" >  \n\t\t<ul class=\"epkb-sidebar__body__main-cat epkb-articles eckb-articles-ordering\"  style=\"padding-left: 10px;\" > \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2340\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=2-1-conceptos-basicos\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2340\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >2.1 Conceptos b\u00e1sicos<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2342\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=2-2-como-se-cobra-este-servicio\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2342\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >2.2 \u00bfComo se cobra este servicio?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2496\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=2-3-terminologia-clave\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2496\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >2.3 Terminolog\u00eda clave<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t<\/div>    \t\t\t\t\t<\/li>                \n\t\t\t\t\t<li id=\"epkb-top-cat-id-92\" class=\"epkb-sidebar__cat__top-cat\">                \n\t\t<div class=\"epkb-sidebar__cat__top-cat__heading-container   sidebar_section_divider\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t<div class=\"epkb-sidebar__heading__inner\">\n\n\t\t\t\t<!-- CATEGORY ICON -->\n\t\t\t\t<div class=\"epkb-sidebar__heading__inner__name\">\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-sidebar__heading__inner__cat-name\"  style=\"font-size:18px;\" >3. Descripci\u00f3n general<\/h2>\n\t\t\t\t<\/div>\n\n\n\t\t\t\t<!-- CATEGORY DESC --> \t\t\t<\/div>\n\t\t<\/div>        \n\t\t<div class=\"epkb-sidebar__cat__top-cat__body-container\"  style=\"font-size:16px;\" >  \n\t\t<ul class=\"epkb-sidebar__body__main-cat epkb-articles eckb-articles-ordering\"  style=\"padding-left: 10px;\" > \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2344\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-1-que-es-un-asistente-de-voz-ia\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2344\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.1 \u00bfQu\u00e9 es un asistente de voz IA?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2352\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-2-avisos-del-sistema\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2352\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.2 Avisos del sistema<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2355\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-3-creacion-y-edicion-de-un-asistente-de-ia\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2355\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.3 Creaci\u00f3n y edici\u00f3n de un asistente de IA<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2361\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-4-mensaje-inicial-y-audio\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2361\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.4 Mensaje inicial y audio<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2369\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-5-herramientas-y-funciones\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2369\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.5 Herramientas y funciones<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2374\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-6-seleccion-de-acento-y-clonar-mi-voz\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2374\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.6 Selecci\u00f3n de acento y clonar mi voz<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2376\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-7-herramientas-personalizadas-de-mitad-de-llamada\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2376\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.7 Herramientas personalizadas de mitad de llamada<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2381\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-8-efectos-de-fondo\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2381\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.8 Efectos de fondo<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2386\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-9-programacion-de-citas-en-cal-com\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2386\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.9 Programaci\u00f3n de citas en Cal.com<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2392\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-10-primera-prueba-a-tu-asistente-ia\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2392\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.10 Primera prueba a tu asistente IA<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t<\/div>    \t\t\t\t\t<\/li>                \n\t\t\t\t\t<li id=\"epkb-top-cat-id-93\" class=\"epkb-sidebar__cat__top-cat\">                \n\t\t<div class=\"epkb-sidebar__cat__top-cat__heading-container   sidebar_section_divider\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t<div class=\"epkb-sidebar__heading__inner\">\n\n\t\t\t\t<!-- CATEGORY ICON -->\n\t\t\t\t<div class=\"epkb-sidebar__heading__inner__name\">\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-sidebar__heading__inner__cat-name\"  style=\"font-size:18px;\" >4. N\u00fameros de tel\u00e9fono DID y SIP Trunk<\/h2>\n\t\t\t\t<\/div>\n\n\n\t\t\t\t<!-- CATEGORY DESC --> \t\t\t<\/div>\n\t\t<\/div>        \n\t\t<div class=\"epkb-sidebar__cat__top-cat__body-container\"  style=\"font-size:16px;\" >  \n\t\t<ul class=\"epkb-sidebar__body__main-cat epkb-articles eckb-articles-ordering\"  style=\"padding-left: 10px;\" > \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2394\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=4-1-numeros-de-telefono-did\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2394\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >4.1 N\u00fameros de tel\u00e9fono DID<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2396\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=4-2-compra-y-gestion-de-numeros-did\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2396\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >4.2 Compra y gesti\u00f3n de n\u00fameros DID<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2398\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=4-3-precios-y-regiones-did\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2398\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >4.3 Precios y regiones DID<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2400\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=4-4-capacidades-de-sms\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2400\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >4.4 Capacidades de SMS<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2403\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=4-5-asignar-numero-did-a-mi-asistente-ia\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2403\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >4.5 Asignar n\u00famero DID a mi asistente IA<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t<\/div>    \t\t\t\t\t<\/li>                \n\t\t\t\t\t<li id=\"epkb-top-cat-id-94\" class=\"epkb-sidebar__cat__top-cat\">                \n\t\t<div class=\"epkb-sidebar__cat__top-cat__heading-container   sidebar_section_divider\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t<div class=\"epkb-sidebar__heading__inner\">\n\n\t\t\t\t<!-- CATEGORY ICON -->\n\t\t\t\t<div class=\"epkb-sidebar__heading__inner__name\">\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-sidebar__heading__inner__cat-name\"  style=\"font-size:18px;\" >5. Llamadas entrantes y salientes<\/h2>\n\t\t\t\t<\/div>\n\n\n\t\t\t\t<!-- CATEGORY DESC --> \t\t\t<\/div>\n\t\t<\/div>        \n\t\t<div class=\"epkb-sidebar__cat__top-cat__body-container\"  style=\"font-size:16px;\" >  \n\t\t<ul class=\"epkb-sidebar__body__main-cat epkb-articles eckb-articles-ordering\"  style=\"padding-left: 10px;\" > \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2405\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-1-descripcion-general-de-llamadas-entrantes\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2405\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.1 Descripci\u00f3n general de llamadas entrantes<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2407\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-2-aprovisionamiento-y-gestion-de-numeros-de-telefono\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2407\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.2 Aprovisionamiento y gesti\u00f3n de n\u00fameros de tel\u00e9fono<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2409\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-3-configuracion-del-asistente-de-entrada\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2409\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.3 Configuraci\u00f3n del Asistente de entrada<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2411\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-4-informacion-sobre-llamadas-entrantes\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2411\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.4 Informaci\u00f3n sobre llamadas entrantes<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2416\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-5-descripcion-general-de-llamadas-salientes\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2416\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.5 Descripci\u00f3n general de llamadas salientes<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2421\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-6-creacion-y-gestion-de-campanas\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2421\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.6 Creaci\u00f3n y gesti\u00f3n de campa\u00f1as<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2423\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-7-identificacion-y-manejo-de-llamadas\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2423\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.7 Identificaci\u00f3n y manejo de llamadas<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2425\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-8-manejo-del-correo-de-voz\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2425\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.8 Manejo del correo de voz<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2427\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-9-guiones-y-avisos-para-ventas-o-cobros\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2427\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.9 Guiones y avisos para ventas o cobros<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2429\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-10-campanas-llamadas-masivas\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2429\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.10 Campa\u00f1as llamadas masivas<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t<\/div>    \t\t\t\t\t<\/li>                \n\t\t\t\t\t<li id=\"epkb-top-cat-id-95\" class=\"epkb-sidebar__cat__top-cat\">                \n\t\t<div class=\"epkb-sidebar__cat__top-cat__heading-container   sidebar_section_divider\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t<div class=\"epkb-sidebar__heading__inner\">\n\n\t\t\t\t<!-- CATEGORY ICON -->\n\t\t\t\t<div class=\"epkb-sidebar__heading__inner__name\">\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-sidebar__heading__inner__cat-name\"  style=\"font-size:18px;\" >6. Flujos, automatizaci\u00f3n y API<\/h2>\n\t\t\t\t<\/div>\n\n\n\t\t\t\t<!-- CATEGORY DESC --> \t\t\t<\/div>\n\t\t<\/div>        \n\t\t<div class=\"epkb-sidebar__cat__top-cat__body-container\"  style=\"font-size:16px;\" >  \n\t\t<ul class=\"epkb-sidebar__body__main-cat epkb-articles eckb-articles-ordering\"  style=\"padding-left: 10px;\" > \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2431\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-1-conceptos-basicos-de-escritura-de-indicaciones\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2431\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.1 Conceptos b\u00e1sicos de escritura de indicaciones<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2436\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-2-insercion-de-bases-de-conocimiento\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2436\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.2 Inserci\u00f3n de bases de conocimiento<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2438\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-3-manejo-de-interrupciones-y-sensibilidad-del-habla\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2438\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.3 Manejo de interrupciones y sensibilidad del habla<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2440\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-4-soporte-de-idioma-y-acento\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2440\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.4 Soporte de idioma y acento<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2447\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-5-descripcion-general-de-costos\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2447\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.5 Descripci\u00f3n general de costos<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2455\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-6-desglose-de-precios\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2455\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.6 Desglose de precios<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2460\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-7-alquiler-de-numeros-did-y-precios-llamadas\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2460\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.7 Alquiler de n\u00fameros DID y precios llamadas<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2465\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-8-integracion-sip\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2465\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.8 Integraci\u00f3n SIP<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2469\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-9-descripcion-general-de-la-automatizacion-sin-codigo\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2469\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.9 Descripci\u00f3n general de la automatizaci\u00f3n sin c\u00f3digo<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2471\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-10-webhook-y-api\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2471\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.10 Webhook y API<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2473\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-11-integraciones-de-sistemas-telefonicos\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2473\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.11 Integraciones de sistemas telef\u00f3nicos<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2475\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-12-problemas-de-voz-y-respuesta\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2475\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.12 Problemas de voz y respuesta<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2477\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-13-problemas-de-facturacion-y-creditos\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2477\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.13 Problemas de facturaci\u00f3n y cr\u00e9ditos<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2479\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-14-problemas-de-calidad-de-las-llamadas\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2479\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.14 Problemas de calidad de las llamadas<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2481\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-15-problemas-de-comportamiento-de-la-ia\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2481\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.15 Problemas de comportamiento de la IA<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-hide-elem article-on-active-bold\" id=\"sidebar_link_2485\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-16-plataforma-nocode-para-automatizacion\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2485\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.16 Plataforma NoCODE para automatizaci\u00f3n<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-show-all-articles\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t<span class=\"epkb-show-text\">\t\t\t\t\t\tShow Remaining Articles (1)\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"epkb-hide-text epkb-hide-elem\">Contraer art\u00edculos<\/span>\n\t\t\t\t<\/li>                    \n\t\t<\/ul> \t\t<\/div>    \t\t\t\t\t<\/li>                \n\t\t\t<\/ul>\n\n\t\t<\/section>        <\/div>\n\t\t        <article id=\"eckb-article-content\" tabindex=\"-1\" data-article-id=\"2369\" >                        <div id=\"eckb-article-content-header-v2\" ><div id=\"eckb-article-content-header-row-1\"><div class=\"eckb-article-content-header-row-left-group\"><div id=\"eckb-article-back-navigation-container\"><div class=\"eckb-navigation-back  \"  style=\"margin-top: 4px; margin-right: 15px; margin-bottom: 4px; margin-left: 4px;\" ><div tabindex=\"0\" class=\"eckb-navigation-button\"  style=\"padding-top: 10px; padding-right: 15px; padding-bottom: 10px; padding-left: 15px; color: #ffffff; background-color: #c006d8; font-size:14px;border-radius: 3px; border-style: solid; border-width: 1px; border-color: #c006d8;\"  onclick=\"history.go(-1);\" >&lt; Todos los temas<\/div><\/div><\/div><div id=\"eckb-article-content-breadcrumb-container\">\n\t<div class=\"eckb-breadcrumb\"  style=\"padding-top: 0px; padding-right: 4px; padding-bottom: 0px; padding-left: 4px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size:14px;\" >    \t\t<nav class=\"eckb-breadcrumb-outline\" aria-label=\"Migas de pan\">\n\t\t\t<ul class=\"eckb-breadcrumb-nav\">       <li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><a tabindex=\"0\" href=\"https:\/\/www.fontumi.co\/iagents\/?page_id=2182\"><span  style=\"color: #c006d8;\"  >Principal<\/span><\/a><span class=\"eckb-breadcrumb-link-icon ep_font_icon_right_arrow\" aria-hidden=\"true\"><\/span>\t<\/span><\/li><li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><a tabindex=\"0\" href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1_category=3-descripcion-general\"><span  style=\"color: #c006d8;\"  >3. Descripci\u00f3n general<\/span><\/a><span class=\"eckb-breadcrumb-link-icon ep_font_icon_right_arrow\" aria-hidden=\"true\"><\/span>\t<\/span><\/li><li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><span aria-current=\"page\" style=\"color: #c006d8;\"  >3.5 Herramientas y funciones<\/span>\t<\/span><\/li>\t\t\t<\/ul>\n\t\t<\/nav>\n\n\t<\/div>          <\/div><\/div><\/div><\/div><div id=\"eckb-article-content-body\" ><p>Explora las herramientas y funciones integradas que mejoran las capacidades de tu asistente de IA durante las llamadas.<\/p>\n<p>Fontumi.ai ofrece herramientas integradas que tu asistente de IA puede usar durante una llamada. Estas te ayudan a configurar el flujo de la conversaci\u00f3n y a automatizar acciones como transferir llamadas o programar citas.<\/p>\n<h5>1. Herramienta para finalizar llamadas<\/h5>\n<p><strong>Prop\u00f3sito:<\/strong> Le dice a la IA que finalice la conversaci\u00f3n de manera educada.<br \/>\n<strong>C\u00f3mo funciona:<\/strong> Puede especificarse en el mensaje o la l\u00f3gica del sistema, por ejemplo: \u201cSi el usuario dice goodbye, finalice la llamada.\u201d<br \/>\n<strong>Configuraci\u00f3n:<\/strong> En la configuraci\u00f3n del asistente, puedes definir cualquier condici\u00f3n que deba activar la finalizaci\u00f3n de la llamada.<\/p>\n<h5>2. Herramienta de transferencia<\/h5>\n<p><strong>Prop\u00f3sito:<\/strong> Mueve la llamada del asistente de IA a un agente humano o un n\u00famero de tel\u00e9fono externo.<br \/>\n<strong>Casos de uso:<\/strong> Clientes potenciales en una llamada de ventas, escaladas en soporte, etc.<br \/>\n<strong>Configuraci\u00f3n:<\/strong> En la configuraci\u00f3n del asistente, agrega el n\u00famero de tel\u00e9fono o departamento al que debe dirigirse la llamada y, opcionalmente, un breve mensaje de espera.<\/p>\n<h5>3. Programador de citas<\/h5>\n<p><strong>Prop\u00f3sito:<\/strong> Permite que la IA verifique la disponibilidad de tu calendario (por ejemplo, Cal.com o Google Calendar) y reserve una cita.<br \/>\n<strong>Flujo t\u00edpico:<\/strong><\/p>\n<ul>\n<li>La IA ofrece programaci\u00f3n.<\/li>\n<li>La persona que llama selecciona fecha y hora.<\/li>\n<li>La IA confirma y env\u00eda una confirmaci\u00f3n (mediante correo electr\u00f3nico o SMS si est\u00e1 configurado).<\/li>\n<\/ul>\n<h5>4. Plataforma de automatizaci\u00f3n sin c\u00f3digo<\/h5>\n<p><strong>Prop\u00f3sito:<\/strong> Despu\u00e9s o durante las llamadas, la IA puede activar acciones en la plataforma de automatizaci\u00f3n (como actualizar un CRM, enviar un correo electr\u00f3nico o registrar resultados en Hojas de c\u00e1lculo de Google).<br \/>\n<strong>Configuraci\u00f3n:<\/strong> Vincula tu asistente con la pesta\u00f1a \u201cAutomatizaci\u00f3n\u201d, elige activadores (\u201cLlamada finalizada\u201d, \u201cEl cliente acepta\u201d, etc.) y selecciona la acci\u00f3n (enviar notificaci\u00f3n, agregar fila, etc.).<\/p>\n<h5>5. Herramientas personalizadas a mitad de llamada<\/h5>\n<p><strong>Prop\u00f3sito:<\/strong> Crear integraciones API personalizadas que la IA pueda usar durante las llamadas.<br \/>\n<strong>Casos de uso:<\/strong> Verificar inventario, consultar datos de clientes, obtener informaci\u00f3n en tiempo real, integrar con sistemas propios.<br \/>\n<strong>Configuraci\u00f3n:<\/strong> Define los puntos finales de la API, los par\u00e1metros y en qu\u00e9 momento debe usarlos la IA.<br \/>\nPara instrucciones detalladas y ejemplos, consulta nuestra <strong>Gu\u00eda de herramientas personalizadas a mitad de llamada<\/strong>.<\/p>\n<h5>\ud83e\udde9 Nota<\/h5>\n<p>Las herramientas se pueden combinar. 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Introducci\u00f3n 1.1 \u00bfQu\u00e9 es Fontumi iAgents? 1.2 Caracter\u00edsticas principales 1.3 Beneficios clave 1.4 \u00bfPor qu\u00e9 elegir Fontumi iAgents? 1.5 \u00bfC\u00f3mo funciona? 2. Primeros pasos 2.1 Conceptos b\u00e1sicos 2.2 \u00bfComo se cobra este servicio? 2.3 Terminolog\u00eda clave 3. Descripci\u00f3n general 3.1 \u00bfQu\u00e9 es un asistente de voz IA? [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"epkb_post_type_1_category":[92],"epkb_post_type_1_tag":[],"class_list":["post-2369","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-3-descripcion-general"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>3.5 Herramientas y funciones - Fontumi AI Voice now with WhatsApp AI Calls<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-5-herramientas-y-funciones\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3.5 Herramientas y funciones - Fontumi AI Voice now with WhatsApp AI Calls\" \/>\n<meta property=\"og:description\" content=\"Saltar al contenido principal Centro de ayuda 1. 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