{"id":2411,"date":"2025-07-21T21:42:05","date_gmt":"2025-07-21T21:42:05","guid":{"rendered":"https:\/\/www.fontumi.co\/iagents\/?post_type=epkb_post_type_1&#038;p=2411"},"modified":"2025-07-22T21:35:53","modified_gmt":"2025-07-22T21:35:53","slug":"5-4-informacion-sobre-llamadas-entrantes","status":"publish","type":"epkb_post_type_1","link":"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-4-informacion-sobre-llamadas-entrantes","title":{"rendered":"5.4 Informaci\u00f3n sobre llamadas entrantes"},"content":{"rendered":"\n\t\t<div id=\"eckb-article-page-container-v2\" class=\"eckb-article-page-content-counter eckb-article-page--sticky-nav eckb_ap_active_theme_sparkai \" data-mobile_breakpoint=\"768\">    \t\t\t\t<a href=\"#eckb-article-content\" class=\"eckb-skip-link eckb-screen-reader-text\">Saltar al contenido principal<\/a>   <div id=\"eckb-article-header\" >\n\t\t<div id=\"epkb-ml__module-search\" class=\"epkb-ml__module \">   \n\t\t\t<!-- Modern Search Layout -->\n\t\t\t<div id=\"epkb-ml-search-modern-layout\">    \t\t<h3 class=\"epkb-ml-search-title\">Centro de ayuda<\/h3>   \t\t\t\t<form id=\"epkb-ml-search-form\" class=\"epkb-ml-search-input-height--large\" method=\"get\" onsubmit=\"return false;\" data-collection-id=\"1\" data-collection-token=\"0dfd5fde46\">\n\t\t\t\t<input type=\"hidden\" id=\"epkb_kb_id\" value=\"1\" >\n\n\t\t\t\t<!-- Search Input Box -->\n\t\t\t\t<div id=\"epkb-ml-search-box\">\n\t\t\t\t\t<input class=\"epkb-ml-search-box__input\" type=\"text\" name=\"s\" value=\"\" aria-label=\"Buscar en la documentaci\u00f3n...\" placeholder=\"Buscar en la documentaci\u00f3n...\" aria-controls=\"epkb-ml-search-results\" >\n\t\t\t\t\t<button class=\"epkb-ml-search-box__btn\" type=\"submit\">\n                        <span class=\"epkbfa epkbfa-search epkbfa-ml-search-icon\"><\/span>\n                        <span class=\"epkbfa epkbfa-spinner epkbfa-ml-loading-icon\"><\/span>\n                    <\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Search Results -->\n\t\t\t\t<div id=\"epkb-ml-search-results\" aria-live=\"polite\"><\/div>\n\t\t\t<\/form>\n\t\t<\/div>  \n\t\t<\/div>  <\/div>\n\t\t\t<div id=\"eckb-article-body\">  <div id=\"eckb-article-left-sidebar\" >\n\t\t<section id=\"epkb-sidebar-container-v2\" class=\"epkb-sidebar--reset epkb-sidebar--medium-shadow epkb-sidebar--slim-scrollbar  eckb_ap_active_theme_sparkai\" aria-label=\"Side menu\">\n\n\t\t\t<ul class=\"epkb-sidebar__cat-container\">            \n\t\t\t\t\t<li id=\"epkb-top-cat-id-90\" class=\"epkb-sidebar__cat__top-cat\">                \n\t\t<div class=\"epkb-sidebar__cat__top-cat__heading-container   sidebar_section_divider\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t<div class=\"epkb-sidebar__heading__inner\">\n\n\t\t\t\t<!-- CATEGORY ICON -->\n\t\t\t\t<div class=\"epkb-sidebar__heading__inner__name\">\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-sidebar__heading__inner__cat-name\"  style=\"font-size:18px;\" >1. Introducci\u00f3n<\/h2>\n\t\t\t\t<\/div>\n\n\n\t\t\t\t<!-- CATEGORY DESC --> \t\t\t<\/div>\n\t\t<\/div>        \n\t\t<div class=\"epkb-sidebar__cat__top-cat__body-container\"  style=\"font-size:16px;\" >  \n\t\t<ul class=\"epkb-sidebar__body__main-cat epkb-articles eckb-articles-ordering\"  style=\"padding-left: 10px;\" > \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2310\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=1-1-que-es-fontumi-iagents\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2310\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >1.1 \u00bfQu\u00e9 es Fontumi iAgents?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2327\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=1-2-caracteristicas-principales\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2327\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >1.2 Caracter\u00edsticas principales<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2331\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=1-3-beneficios-clave\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2331\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >1.3 Beneficios clave<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2333\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=1-4-por-que-elegir-fontumi-iagents\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2333\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >1.4 \u00bfPor qu\u00e9 elegir Fontumi iAgents?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2335\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=1-5-como-funciona\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2335\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >1.5 \u00bfC\u00f3mo funciona?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t<\/div>    \t\t\t\t\t<\/li>                \n\t\t\t\t\t<li id=\"epkb-top-cat-id-91\" class=\"epkb-sidebar__cat__top-cat\">                \n\t\t<div class=\"epkb-sidebar__cat__top-cat__heading-container   sidebar_section_divider\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t<div class=\"epkb-sidebar__heading__inner\">\n\n\t\t\t\t<!-- CATEGORY ICON -->\n\t\t\t\t<div class=\"epkb-sidebar__heading__inner__name\">\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-sidebar__heading__inner__cat-name\"  style=\"font-size:18px;\" >2. Primeros pasos<\/h2>\n\t\t\t\t<\/div>\n\n\n\t\t\t\t<!-- CATEGORY DESC --> \t\t\t<\/div>\n\t\t<\/div>        \n\t\t<div class=\"epkb-sidebar__cat__top-cat__body-container\"  style=\"font-size:16px;\" >  \n\t\t<ul class=\"epkb-sidebar__body__main-cat epkb-articles eckb-articles-ordering\"  style=\"padding-left: 10px;\" > \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2340\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=2-1-conceptos-basicos\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2340\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >2.1 Conceptos b\u00e1sicos<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2342\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=2-2-como-se-cobra-este-servicio\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2342\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >2.2 \u00bfComo se cobra este servicio?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2496\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=2-3-terminologia-clave\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2496\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >2.3 Terminolog\u00eda clave<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t<\/div>    \t\t\t\t\t<\/li>                \n\t\t\t\t\t<li id=\"epkb-top-cat-id-92\" class=\"epkb-sidebar__cat__top-cat\">                \n\t\t<div class=\"epkb-sidebar__cat__top-cat__heading-container   sidebar_section_divider\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t<div class=\"epkb-sidebar__heading__inner\">\n\n\t\t\t\t<!-- CATEGORY ICON -->\n\t\t\t\t<div class=\"epkb-sidebar__heading__inner__name\">\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-sidebar__heading__inner__cat-name\"  style=\"font-size:18px;\" >3. Descripci\u00f3n general<\/h2>\n\t\t\t\t<\/div>\n\n\n\t\t\t\t<!-- CATEGORY DESC --> \t\t\t<\/div>\n\t\t<\/div>        \n\t\t<div class=\"epkb-sidebar__cat__top-cat__body-container\"  style=\"font-size:16px;\" >  \n\t\t<ul class=\"epkb-sidebar__body__main-cat epkb-articles eckb-articles-ordering\"  style=\"padding-left: 10px;\" > \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2344\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-1-que-es-un-asistente-de-voz-ia\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2344\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.1 \u00bfQu\u00e9 es un asistente de voz IA?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2352\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-2-avisos-del-sistema\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2352\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.2 Avisos del sistema<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2355\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-3-creacion-y-edicion-de-un-asistente-de-ia\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2355\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.3 Creaci\u00f3n y edici\u00f3n de un asistente de IA<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2361\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-4-mensaje-inicial-y-audio\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2361\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.4 Mensaje inicial y audio<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2369\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-5-herramientas-y-funciones\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2369\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.5 Herramientas y funciones<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2374\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-6-seleccion-de-acento-y-clonar-mi-voz\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2374\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.6 Selecci\u00f3n de acento y clonar mi voz<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2376\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-7-herramientas-personalizadas-de-mitad-de-llamada\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2376\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.7 Herramientas personalizadas de mitad de llamada<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2381\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-8-efectos-de-fondo\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2381\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.8 Efectos de fondo<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2386\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-9-programacion-de-citas-en-cal-com\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2386\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.9 Programaci\u00f3n de citas en Cal.com<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2392\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=3-10-primera-prueba-a-tu-asistente-ia\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2392\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >3.10 Primera prueba a tu asistente IA<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t<\/div>    \t\t\t\t\t<\/li>                \n\t\t\t\t\t<li id=\"epkb-top-cat-id-93\" class=\"epkb-sidebar__cat__top-cat\">                \n\t\t<div class=\"epkb-sidebar__cat__top-cat__heading-container   sidebar_section_divider\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t<div class=\"epkb-sidebar__heading__inner\">\n\n\t\t\t\t<!-- CATEGORY ICON -->\n\t\t\t\t<div class=\"epkb-sidebar__heading__inner__name\">\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-sidebar__heading__inner__cat-name\"  style=\"font-size:18px;\" >4. N\u00fameros de tel\u00e9fono DID y SIP Trunk<\/h2>\n\t\t\t\t<\/div>\n\n\n\t\t\t\t<!-- CATEGORY DESC --> \t\t\t<\/div>\n\t\t<\/div>        \n\t\t<div class=\"epkb-sidebar__cat__top-cat__body-container\"  style=\"font-size:16px;\" >  \n\t\t<ul class=\"epkb-sidebar__body__main-cat epkb-articles eckb-articles-ordering\"  style=\"padding-left: 10px;\" > \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2394\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=4-1-numeros-de-telefono-did\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2394\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >4.1 N\u00fameros de tel\u00e9fono DID<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2396\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=4-2-compra-y-gestion-de-numeros-did\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2396\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >4.2 Compra y gesti\u00f3n de n\u00fameros DID<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2398\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=4-3-precios-y-regiones-did\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2398\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >4.3 Precios y regiones DID<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2400\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=4-4-capacidades-de-sms\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2400\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >4.4 Capacidades de SMS<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2403\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=4-5-asignar-numero-did-a-mi-asistente-ia\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2403\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >4.5 Asignar n\u00famero DID a mi asistente IA<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t<\/div>    \t\t\t\t\t<\/li>                \n\t\t\t\t\t<li id=\"epkb-top-cat-id-94\" class=\"epkb-sidebar__cat__top-cat\">                \n\t\t<div class=\"epkb-sidebar__cat__top-cat__heading-container   sidebar_section_divider\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t<div class=\"epkb-sidebar__heading__inner\">\n\n\t\t\t\t<!-- CATEGORY ICON -->\n\t\t\t\t<div class=\"epkb-sidebar__heading__inner__name\">\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-sidebar__heading__inner__cat-name\"  style=\"font-size:18px;\" >5. Llamadas entrantes y salientes<\/h2>\n\t\t\t\t<\/div>\n\n\n\t\t\t\t<!-- CATEGORY DESC --> \t\t\t<\/div>\n\t\t<\/div>        \n\t\t<div class=\"epkb-sidebar__cat__top-cat__body-container\"  style=\"font-size:16px;\" >  \n\t\t<ul class=\"epkb-sidebar__body__main-cat epkb-articles eckb-articles-ordering\"  style=\"padding-left: 10px;\" > \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2405\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-1-descripcion-general-de-llamadas-entrantes\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2405\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.1 Descripci\u00f3n general de llamadas entrantes<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2407\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-2-aprovisionamiento-y-gestion-de-numeros-de-telefono\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2407\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.2 Aprovisionamiento y gesti\u00f3n de n\u00fameros de tel\u00e9fono<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2409\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-3-configuracion-del-asistente-de-entrada\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2409\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.3 Configuraci\u00f3n del Asistente de entrada<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2411\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-4-informacion-sobre-llamadas-entrantes\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2411\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.4 Informaci\u00f3n sobre llamadas entrantes<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2416\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-5-descripcion-general-de-llamadas-salientes\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2416\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.5 Descripci\u00f3n general de llamadas salientes<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2421\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-6-creacion-y-gestion-de-campanas\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2421\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.6 Creaci\u00f3n y gesti\u00f3n de campa\u00f1as<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2423\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-7-identificacion-y-manejo-de-llamadas\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2423\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.7 Identificaci\u00f3n y manejo de llamadas<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2425\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-8-manejo-del-correo-de-voz\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2425\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.8 Manejo del correo de voz<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2427\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-9-guiones-y-avisos-para-ventas-o-cobros\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2427\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.9 Guiones y avisos para ventas o cobros<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2429\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-10-campanas-llamadas-masivas\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2429\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >5.10 Campa\u00f1as llamadas masivas<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t<\/div>    \t\t\t\t\t<\/li>                \n\t\t\t\t\t<li id=\"epkb-top-cat-id-95\" class=\"epkb-sidebar__cat__top-cat\">                \n\t\t<div class=\"epkb-sidebar__cat__top-cat__heading-container   sidebar_section_divider\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t<div class=\"epkb-sidebar__heading__inner\">\n\n\t\t\t\t<!-- CATEGORY ICON -->\n\t\t\t\t<div class=\"epkb-sidebar__heading__inner__name\">\t\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-sidebar__heading__inner__cat-name\"  style=\"font-size:18px;\" >6. Flujos, automatizaci\u00f3n y API<\/h2>\n\t\t\t\t<\/div>\n\n\n\t\t\t\t<!-- CATEGORY DESC --> \t\t\t<\/div>\n\t\t<\/div>        \n\t\t<div class=\"epkb-sidebar__cat__top-cat__body-container\"  style=\"font-size:16px;\" >  \n\t\t<ul class=\"epkb-sidebar__body__main-cat epkb-articles eckb-articles-ordering\"  style=\"padding-left: 10px;\" > \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2431\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-1-conceptos-basicos-de-escritura-de-indicaciones\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2431\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.1 Conceptos b\u00e1sicos de escritura de indicaciones<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2436\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-2-insercion-de-bases-de-conocimiento\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2436\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.2 Inserci\u00f3n de bases de conocimiento<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2438\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-3-manejo-de-interrupciones-y-sensibilidad-del-habla\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2438\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.3 Manejo de interrupciones y sensibilidad del habla<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2440\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-4-soporte-de-idioma-y-acento\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2440\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.4 Soporte de idioma y acento<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2447\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-5-descripcion-general-de-costos\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2447\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.5 Descripci\u00f3n general de costos<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2455\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-6-desglose-de-precios\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2455\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.6 Desglose de precios<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2460\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-7-alquiler-de-numeros-did-y-precios-llamadas\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2460\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.7 Alquiler de n\u00fameros DID y precios llamadas<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2465\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-8-integracion-sip\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2465\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.8 Integraci\u00f3n SIP<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2469\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-9-descripcion-general-de-la-automatizacion-sin-codigo\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2469\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.9 Descripci\u00f3n general de la automatizaci\u00f3n sin c\u00f3digo<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2471\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-10-webhook-y-api\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2471\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.10 Webhook y API<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2473\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-11-integraciones-de-sistemas-telefonicos\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2473\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.11 Integraciones de sistemas telef\u00f3nicos<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2475\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-12-problemas-de-voz-y-respuesta\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2475\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.12 Problemas de voz y respuesta<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2477\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-13-problemas-de-facturacion-y-creditos\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2477\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.13 Problemas de facturaci\u00f3n y cr\u00e9ditos<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2479\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-14-problemas-de-calidad-de-las-llamadas\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2479\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.14 Problemas de calidad de las llamadas<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\" article-on-active-bold\" id=\"sidebar_link_2481\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-15-problemas-de-comportamiento-de-la-ia\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2481\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.15 Problemas de comportamiento de la IA<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-hide-elem article-on-active-bold\" id=\"sidebar_link_2485\"  style=\"padding-bottom: 4px; padding-top: 4px;\"  >   \n\t\t<a href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=6-16-plataforma-nocode-para-automatizacion\"  class=\"epkb-sidebar-article \"\n\t\t            data-kb-article-id=\"2485\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #C006D8;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\"  style=\"font-size:16px;\" >6.16 Plataforma NoCODE para automatizaci\u00f3n<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-show-all-articles\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\">\n\t\t\t\t\t<span class=\"epkb-show-text\">\t\t\t\t\t\tShow Remaining Articles (1)\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"epkb-hide-text epkb-hide-elem\">Contraer art\u00edculos<\/span>\n\t\t\t\t<\/li>                    \n\t\t<\/ul> \t\t<\/div>    \t\t\t\t\t<\/li>                \n\t\t\t<\/ul>\n\n\t\t<\/section>        <\/div>\n\t\t        <article id=\"eckb-article-content\" tabindex=\"-1\" data-article-id=\"2411\" >                        <div id=\"eckb-article-content-header-v2\" ><div id=\"eckb-article-content-header-row-1\"><div class=\"eckb-article-content-header-row-left-group\"><div id=\"eckb-article-back-navigation-container\"><div class=\"eckb-navigation-back  \"  style=\"margin-top: 4px; margin-right: 15px; margin-bottom: 4px; margin-left: 4px;\" ><div tabindex=\"0\" class=\"eckb-navigation-button\"  style=\"padding-top: 10px; padding-right: 15px; padding-bottom: 10px; padding-left: 15px; color: #ffffff; background-color: #c006d8; font-size:14px;border-radius: 3px; border-style: solid; border-width: 1px; border-color: #c006d8;\"  onclick=\"history.go(-1);\" >&lt; Todos los temas<\/div><\/div><\/div><div id=\"eckb-article-content-breadcrumb-container\">\n\t<div class=\"eckb-breadcrumb\"  style=\"padding-top: 0px; padding-right: 4px; padding-bottom: 0px; padding-left: 4px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size:14px;\" >    \t\t<nav class=\"eckb-breadcrumb-outline\" aria-label=\"Migas de pan\">\n\t\t\t<ul class=\"eckb-breadcrumb-nav\">       <li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><a tabindex=\"0\" href=\"https:\/\/www.fontumi.co\/iagents\/?page_id=2182\"><span  style=\"color: #c006d8;\"  >Principal<\/span><\/a><span class=\"eckb-breadcrumb-link-icon ep_font_icon_right_arrow\" aria-hidden=\"true\"><\/span>\t<\/span><\/li><li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><a tabindex=\"0\" href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1_category=5-llamadas-entrantes-y-salientes\"><span  style=\"color: #c006d8;\"  >5. Llamadas entrantes y salientes<\/span><\/a><span class=\"eckb-breadcrumb-link-icon ep_font_icon_right_arrow\" aria-hidden=\"true\"><\/span>\t<\/span><\/li><li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><span aria-current=\"page\" style=\"color: #c006d8;\"  >5.4 Informaci\u00f3n sobre llamadas entrantes<\/span>\t<\/span><\/li>\t\t\t<\/ul>\n\t\t<\/nav>\n\n\t<\/div>          <\/div><\/div><\/div><\/div><div id=\"eckb-article-content-body\" ><p>Acceda y analice datos de llamadas entrantes, incluidas transcripciones, grabaciones y activadores de automatizaci\u00f3n.<\/p>\n<h5>\ud83c\udfa7 1. Grabaci\u00f3n y transcripci\u00f3n<\/h5>\n<ul>\n<li><strong>Grabaci\u00f3n:<\/strong> normalmente se guarda en los registros de llamadas, para que puedas reproducirla.<\/li>\n<li><strong>Transcripci\u00f3n:<\/strong> El texto reconocido por la IA, que se utiliza para generar sus respuestas.<\/li>\n<\/ul>\n<h5>\ud83d\udcdd 2. Datos posteriores a la llamada (resumen y variables extra\u00eddas)<\/h5>\n<ul>\n<li>La IA puede almacenar o reenviar informaci\u00f3n de la llamada (por ejemplo, nombre, motivo de la llamada) a un CRM o una hoja de c\u00e1lculo conectados.<\/li>\n<li>Los res\u00famenes pueden incluir \u201cintenci\u00f3n\u201d o \u201cresultado de la llamada\u201d.<\/li>\n<\/ul>\n<h5>\u2699\ufe0f 3. Desencadenantes de automatizaci\u00f3n<\/h5>\n<p>Utilizando la plataforma sin c\u00f3digo incorporada, puedes hacer cosas como:<\/p>\n<ul>\n<li>\ud83d\udce9 <strong>Enviar por correo electr\u00f3nico o Slack<\/strong> la transcripci\u00f3n a tu equipo.<\/li>\n<li>\ud83d\udcca <strong>Registrar<\/strong> el resultado de la llamada en Hojas de c\u00e1lculo de Google.<\/li>\n<li>\ud83d\udd14 <strong>Notificar<\/strong> a un agente humano si es necesario realizar seguimiento.<\/li>\n<\/ul>\n<h5>\ud83d\udcc2 4. Visualizaci\u00f3n de informaci\u00f3n<\/h5>\n<ul>\n<li>En tu panel de control de Fontumi.ai, ve a <strong>Llamadas<\/strong> o <strong>Historial<\/strong>.<\/li>\n<li>Filtra por llamadas entrantes.<\/li>\n<li>Haz clic en una llamada espec\u00edfica para ver la transcripci\u00f3n, la grabaci\u00f3n o las notas finales.<\/li>\n<\/ul>\n<p><strong>Nota:<\/strong> Para an\u00e1lisis avanzados (como sentimiento de llamadas o clasificaci\u00f3n m\u00e1s profunda), usa la API o webhook para enviar las transcripciones a herramientas externas.<\/p>\n<\/div><div id=\"eckb-article-content-footer\" ><\/div>\n\t\t        <\/article><!-- \/#eckb-article-content -->     <div id=\"eckb-article-right-sidebar\" >\n\t\t\t<div class=\"eckb-article-toc  eckb-article-toc--bmode-between eckb-article-toc-reset \"\t\t\t\t\n\t\t\t\tdata-offset=\"130\"\n\t\t\t\tdata-min=\"3\"\n\t\t\t\tdata-max=\"5\"\n\t\t\t\tdata-speed=\"300\"\n\t\t\t\tdata-exclude_class=\"\"\n\t\t\t\t><div class=\"eckb-article-toc__title\">Tabla de contenidos<\/div><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><!-- \/#eckb-article-body -->              <div id=\"eckb-article-footer\" ><\/div>\n\t\t<\/div><!-- \/#eckb-article-page-container-v2 -->\n\n\t\t<style id=\"eckb-article-styles\" type=\"text\/css\">@media only screen and (min-width:768px){#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-1,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-2,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-3,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-4,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-5{flex-direction:row;}}#eckb-article-content-header-row-1{margin-bottom:8px;}#eckb-article-content-header-row-1 .eckb-article-content-header-row-left-group,#eckb-article-content-header-row-1 .eckb-article-content-header-row-right-group{align-items:center;}#eckb-article-body .eckb-article-toc ul a.active{background-color:#c006d8;color:#ffffff;}#eckb-article-body .eckb-article-toc ul a:hover{background-color:#e1ecf7;color:#000000;}#eckb-article-body .eckb-article-toc__inner{border-color:#c006d8;font-size:14px !important;background-color:#fcfcfc;}#eckb-article-body .eckb-article-toc__inner a{color:#c006d8;font-size:14px !important;}#eckb-article-body .eckb-article-toc__title{color:#000000;font-size:15px !important;}<\/style>   ","protected":false},"excerpt":{"rendered":"<p>Saltar al contenido principal Centro de ayuda 1. Introducci\u00f3n 1.1 \u00bfQu\u00e9 es Fontumi iAgents? 1.2 Caracter\u00edsticas principales 1.3 Beneficios clave 1.4 \u00bfPor qu\u00e9 elegir Fontumi iAgents? 1.5 \u00bfC\u00f3mo funciona? 2. Primeros pasos 2.1 Conceptos b\u00e1sicos 2.2 \u00bfComo se cobra este servicio? 2.3 Terminolog\u00eda clave 3. Descripci\u00f3n general 3.1 \u00bfQu\u00e9 es un asistente de voz IA? [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"epkb_post_type_1_category":[94],"epkb_post_type_1_tag":[],"class_list":["post-2411","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-5-llamadas-entrantes-y-salientes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>5.4 Informaci\u00f3n sobre llamadas entrantes - Fontumi AI Voice now with WhatsApp AI Calls<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fontumi.co\/iagents\/?epkb_post_type_1=5-4-informacion-sobre-llamadas-entrantes\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5.4 Informaci\u00f3n sobre llamadas entrantes - Fontumi AI Voice now with WhatsApp AI Calls\" \/>\n<meta property=\"og:description\" content=\"Saltar al contenido principal Centro de ayuda 1. 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